Refund Policy

Effective Date: March 15, 2026

At bloommystore.com, we want you to feel confident in your purchase. If you are not completely satisfied with your order, we’re here to help.

Returns

Due to the nature of cosmetic and personal care products, we only accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging
  • The return request must be made within 14 days of delivery

For hygiene and safety reasons, we cannot accept returns on opened or used products.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request and, if approved, offer a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Non-Returnable Items

We do not accept returns for:

  • Opened or used cosmetic products
  • Items marked as final sale
  • Gift cards

Shipping Costs

  • Original shipping fees are non-refundable
  • Customers are responsible for return shipping costs unless the item is defective or incorrect

Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this period, your order may already be processed and shipped.

Contact Us

If you have any questions about your order or this policy, please contact us:

Herbio LLC
312 W 2nd St, Ste A1650
Casper, WY 82601, USA

Email: herbiollc@hotmail.com
Phone: +1 (806) 639-8541